Privacy Policy

Privacy Policy

This Privacy Policy applies to information collected by TranceX Media from users of the website https://www.trancexmedia.com (“Website”) and the services available or offered thereon (the “Services”) or from such users with whom we communicate through email or other means. For the purposes of this Privacy Policy, TranceX Media means TranceX Media B.V., registered at [Insert Legal Address], and any of its related entities and affiliates (collectively referred to as “TranceX Media”, “we”, “our”, “us”).

We are providing you with this Privacy Policy to help you make an informed decision as to whether to use or continue using the Website. By visiting the Website, you agree to the collection and use of your personal and non-personal data as outlined below. TranceX Media reserves the right to update the policy periodically, and these updates are effective upon posting.

COLLECTION OF INFORMATION

We collect from you only the limited amount of information necessary to use the Website and our Services. TranceX Media does not collect any personal information by illegal means.

INFORMATION YOU PROVIDE

  • Registration Information: When you sign up for a TranceX Media account, we may ask for personal information such as your name, email address, postal address, telephone number, company name, or other identifiers.
  • Communications: If you contact us directly, we may receive your name, contact details, and contents of any messages or attachments you send.
  • Other Contact Information: Including but not limited to phone number and messenger handles.
  • Payment: We collect payment details and billing addresses for transactions.
  • Shipping Information: If applicable (e.g., rewards), we may collect your shipping address.
  • Information About Others: If you provide personal information about others (e.g., referrals), you confirm you have their consent.

By providing personal information to TranceX Media, you voluntarily consent to the collection, use, and disclosure of such information as described in this Privacy Policy.

INFORMATION WE COLLECT AUTOMATICALLY

  • Device Information: Such as IP address, browser type, device identifiers, and usage logs.
  • Cookies and Tracking: We use cookies and similar technologies to improve user experience. You may manage your preferences via our cookie banner.
  • Website Activity: Including time spent, interactions, preferences, and analytics data.
  • Advertising Services: We may receive data from advertising networks or analytics tools on other platforms or websites.
  • Geolocation: We may collect your location data where permitted.

USE OF INFORMATION

TranceX Media uses collected data for:

  • Support & Fulfillment: To operate, maintain, and fulfill service requests.
  • Improvement: For analytics, user behavior insights, service enhancements, and validation.
  • Marketing: To provide promotional offers, newsletters, and event info, subject to opt-in preferences.
  • Performance Analysis: For trends, campaign performance, and product development.
  • Customer Communication: Including notifications, surveys, updates, and technical support.
  • Security: To detect, prevent, and respond to fraud, abuse, or legal violations.
  • Legal Compliance: For compliance with regulatory or judicial obligations.

SHARING OF PERSONAL INFORMATION

Your data will not be sold or shared without consent, except in these circumstances:

  • Service Providers: Such as hosting, analytics, communications, and payment processors.
  • Analytics Tools: E.g., Google Analytics, Facebook Pixel, etc.
  • Corporate Affiliates: Including subsidiaries and partners under the same control.
  • Business Transfers: In the case of mergers, acquisitions, or bankruptcy.
  • Legal Disclosures: When required by law or necessary to protect rights or prevent harm.
  • Aggregated/Anonymous Data: Shared for research, marketing, or product improvement purposes.

THIRD-PARTY LINKS

Our Website may include links to external websites. We do not control or assume responsibility for their privacy policies. We advise you to review the privacy statements of any external site you visit.

CHILDREN’S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it.

DATA STORAGE & SECURITY

We use industry-standard security measures to protect your data. Access is restricted to authorized personnel only. However, no digital system is completely immune to threats. Users are encouraged to safeguard their credentials and avoid password reuse.

DATA TRANSFER

Your data may be stored or processed in countries outside your residence, including countries with different data protection laws. TranceX Media will take reasonable steps to ensure your data is treated securely.

MODIFICATIONS

We may update this Privacy Policy at any time. Changes will be posted on this page, and when required, you will be notified in accordance with applicable laws.

Additional Notices

For EEA Residents

We collect and process your data based on:

  1. Contractual necessity
  2. Your consent
  3. Legal obligations
  4. Legitimate interests (e.g., fraud prevention, service improvement)

You have the right to access, correct, delete, object to, or restrict processing of your data. You may contact us at support@trancexmedia.com. Requests are typically processed within 45 days.

We rely on EU adequacy decisions or Standard Contractual Clauses for international data transfers.

For Delaware Residents

TranceX Media complies with applicable Delaware privacy laws, including the Delaware Online Privacy and Protection Act (DOPPA). While Delaware’s privacy laws are not as extensive as some other jurisdictions, we remain committed to protecting your personal information.

If you are a Delaware resident, you have the right to:

  • Know what personal data we collect
  • Request access to your data
  • Request correction or deletion of inaccurate or outdated personal information
  • Opt out of marketing communications at any time
  • Know how your information is used and shared

We do not knowingly collect personal information from children under 13 without verifiable parental consent, in accordance with DOPPA.

To exercise your rights or make an inquiry, contact us at:

📧 support@trancexmedia.com